We know how important it is that your webshop is available 24/7. This is why our service desk specialists are involved in your project from an early stage. This way, they are able to identify and resolve any problems that might occur, quickly and effectively.
Online service portal records, monitors and reports
All incidents are recorded, monitored and reported by our online service portal. Your personal account enables you to see the status of any outstanding issues at any time. This mean you will always have complete insight into the progress being made to resolve them.
A level of service to suit your requirements – from SLA to deployment management
We will help you define which level of service is best suited to your situation. Our service desk is available 24/7 to support you, with:
- Incident management
- Service Level Agreement management (SLA)
- Monitoring and trend analysis
- Release management
- Configuration and change management
